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Email Triage

Every email that arrives in your inbox needs a decision: act on it, read it later, or ignore it. FlowMail's AI triage makes that decision for you — instantly and accurately — so you can focus on what actually matters.

Automatic Classification​

When new emails arrive, FlowMail's AI reads each one and classifies it by the action you need to take:

  • No Action — Informational emails that don't require a response
  • Simple Reply — A quick response is all that's needed
  • Multi-Step Response — Requires thought, research, or a longer reply
  • Review Needed — Documents, proposals, or content to review
  • Scheduling — Meeting requests or calendar coordination
  • Delegation — Something better handled by someone else

When classification determines that action is needed, FlowMail creates a plan to handle it — connecting directly to the Plans system so nothing falls through the cracks.

You never have to manually sort your inbox again.

Important vs. Other​

FlowMail sorts every email into two buckets: Important and Other. Important emails are the ones that need your attention or action — a question from a colleague, a decision that's waiting on you, a deadline approaching. Everything else — newsletters, notifications, FYI messages, automated alerts — lands in Other.

What counts as "important" is personal, and FlowMail learns your definition over time. Every time you correct a classification, the AI adjusts its reasoning. After a few days of use, it knows that emails from your CEO are always important and that weekly digest emails never are.

Smart Card Assignment​

Every email is automatically routed to the right Card based on its content. An email about Project Alpha goes to your Project Alpha card. A message from your manager goes to the right relationship card. You always see emails in the context where they belong.

The AI Learns From You​

Disagree with a classification? Just correct it. FlowMail doesn't just record your correction — it analyzes why it was wrong and adjusts its reasoning. Over time, triage becomes increasingly accurate and personalized to your workflow. Learn more about how this works on the Learning & Self-Improvement page.

Fast Full-Text Search​

Need to find an old email? FlowMail includes a fast local search engine powered by Tantivy. Search across all your emails instantly — no waiting for a server round-trip.

Thread-Based Conversations​

Emails are displayed as threaded conversations, so you always see the full context of a discussion. No more scrolling through disconnected messages trying to piece together what was said.

Keyboard-First Processing​

Power through your inbox with keyboard shortcuts:

  • j / k to navigate between emails
  • e to archive the selected email
  • r to reply
  • c to open the card picker
  • Shift + Arrow to multi-select emails for batch actions

The goal is to get through triage as fast as you think — no mouse required. See the full list of shortcuts on the Keyboard Shortcuts page.

Batch Smart Commands​

When you select multiple emails, a batch bar appears where you can type natural language commands. Say "important" to reclassify them all, "delegate" to flag them for delegation, "assign to Project Alpha" to route them to a card, or "schedule" to mark them for calendar follow-up. FlowMail interprets the command and applies the right action to every selected email at once.